Refund policy

Returns and exchanges

We do not accept change-of-mind returns or exchanges for any products. This does not affect your rights if the item is damaged, defective or incorrect, or any other applicable rights.

Cancellation and proof review

You may request cancellation for a full refund before we submit your artwork for production. Contact us using our contact form promptly with your order number. We will check the order stage and confirm the outcome. After production submission, change-of-mind cancellation may no longer be possible; your applicable rights remain unchanged.

The end of the 24-hour proof-response period does not itself end your right to request cancellation for a full refund before production submission.

If you decline the third and final artwork proof, we will pause the order for personal review. We will not produce an item using artwork you have rejected. If we cannot agree on artwork to produce, we will cancel the order and provide a full refund.

Problems with your order

If your item arrives damaged, defective or incorrect, contact us using our contact form promptly with your order number and clear photos of the item and packaging. Keep both until we provide next steps. We will review the issue and arrange a replacement or refund as appropriate. If we require a return for a confirmed problem, we will provide instructions and cover the return shipping. Do not return anything to the address on the package without contacting us first.

Approved refunds will be sent to the original payment method. Your payment provider may need additional time to post the refund. Refunds required under your applicable rights will be processed within the applicable time limit.